This is a file system limitation that affects both macOS's and Window's, and the only workaround is to format the drive to exFAT. For more information about what these limitations are please see Answer ID For instructions on how to do this, please see the instructions below:.
Return to Top. You may also wish to post on our Community Forums for assistance from other users of our products who may be able to assist you with your issue. Answer ID Western Digital cannot assist in acquiring or using third-party software to format a drive as FAT There are many different applications many of them free that can accomplish this.
We recommend doing a search on Google or Bing by Microsoft for more information.
Another option is to ask on our Community Forums for community assistance in finding or using a FAT32 formatting application. The FAT32 formatter software is only for older external single drive units and can only format a drive that is 1TB and below. It will not work on an external drive that is greater than 1TB in size.
It also may not work on models released after When run, this utility can only create a single FAT32 partition for the full capacity of the hard drive. In case the answer did not answer your question, you can always visit the WD Community for help from WD users. Return to WDC.
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This allows the drive to be used on both Windows and macOS. Please select the Operating System OS in which the drive is to be formatted from the list above to display the instructions. For instructions on how to do this, please see the instructions below: Connect the WD drive to the Mac computer. Double left-click on the Mac HD , the internal Mac hard drive visible on the top-right corner of the desktop screen. Choose Applications from the left-side panel. From the Applications folder, open Utilities , and lastly double-click on Disk Utility.
Disk Utility will now be open. From the left-side pane, choose the drive that is to be re-formatted. Typically there are two listings for each drive unless more than one partition exists on a particular drive. Choose the drive listing that is farthest to the left Not indented for the drive to be formatted. It is usually directly above the name of the drive. Erase After selecting the appropriate drive, additional option buttons will become available on the top part of the Disk Utility window. Click on Erase.
The Erase dialog window will now appear. Assign the name that will be given to the drive. Select the Format file system from the drop-down menu. For this article, we chose exFAT , see image below.
Select the Scheme Partition Table Scheme from the drop-down menu. See image below. Begin by connecting the WD drive to the Mac computer. Jun 2, 6: Communities Contact Support. Sign in. Browse Search.
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Once the WD Quick Formatter is finished reformatting the drive, the drive will only have one partition. This is necessary in order to optimize the performance of the drive. The instructions in the articles below are designed to help users reformat and repartition an external drive.